It All Makes Sense: Buy Now, Pay Later and Vaccine Hesitancy
I’ve been catching up on reading this week and was struck by two stories. Two Stories First, vaccine hesitancy continues to be a major issue and uptake is falling short of expectations. Joe Biden’s July 4 prediction that we would be past the virus by Independence Day was far too optimistic. We missed out on […]
Finally, Some Great Vaccine Marketing
The COVID-19 pandemic has been marked by loss, lockdowns and a conspicuous, almost embarrassing lack of great marketing. In recent days, however, things are changing – some leading marketing companies are stepping up. It is not a minute too soon. The Need for Marketing Marketing shapes behavior. By identifying and tapping into needs and wants, […]
2021 Brands to Watch
The year ahead promises to be interesting for lots of brands. Politics will certainly dominate the headlines. Can Joe Biden unite the country? What will Donald Trump do next? What happens to the Republican party? Many other brands face an uncertain year, too. Here is my list of 2021 Brands to Watch.
Looking Back at my 2020 Brands to Watch
Every year I identify some brands to watch. Here is a look back at my 2020 brands.
Reopening: Conflict Ahead
A month ago I predicted that the world would shut down in a bid to slow the spread of the Corona virus, partly because health leaders did a very poor job explaining why it was important to shelter in place. In the absence of a compelling message, government leaders would have to use force to […]
The Coming Shutdown
We are headed for lock-down. The specifics will vary from place to place, but more and more governments will be imposing regulations preventing people from venturing out. Yesterday Illinois joined many other nations and states and closed all restaurants. When you look at this with a marketing lens, the outcome is quite certain. The Virus […]
Vail’s Lift Line Branding Disaster
If you are a Colorado skier, you’ve probably seen videos of Vail’s absolutely incredible lift lines. If you haven’t, well, take a look. The videos are terrifying for a skier; waiting in a lift line is always painful, but an epic lift line is astonishingly bad. Imagine being stuck in a line for an hour […]
2020 Brands to Watch
I just filmed my 2020 list of Brands to Watch. You can watch the video here or you can click below. A lot of intense competitive battles will play out this year – it will be an interesting time for marketers. Here is a review of my 2019 Brands to Watch.
A Look Back at my 2019 Brands to Watch
As the year comes to a close, it seems like a logical time to look back at my 2019 Brands to Watch. You can see my assessment here. I’ll be out with my 2020 Brands to Watch in early January. Happy Holidays!
Why Free Walking Tours Work
Recently I had the opportunity to teach a course over in Copenhagen. It was a fun few days with an engaged, remarkably sharp group. While I was there, I had a bit of free time so I signed up for a free walking tour. It was terrific. The Concept Free walking tours have become very […]
The Power of Customer Delight
A customer is not just a customer. Some customers see the purchase experience as just a transaction. They may buy your product or service, but there is no loyalty, joy or affection. Perhaps you were the cheapest option that day, or the most convenient. Other customers are reluctant, begrudging buyers, who might even wish they […]
An Opportunity for the NY Times: Super-Premium Subscriptions
One of the keys to building a successful business is capturing value; you want to align your pricing with the value you provide to your customers. If you are giving customers something of great significance, you should price accordingly. Savvy brand managers understand this. Starbucks executives know that some customers love the special, custom drinks and set […]