Defending Your Brand

The Remarkable Chobani – Whole Foods Fight

19 Dec , 2013  

You don’t see manufacturers and retailers attack each other very often. Everyone has an interest in keeping disputes hidden from view.

Today, Chobani and Whole Foods are fighting a nasty battle.

Here is the story. Whole Foods announced yesterday that it was kicking Chobani out of its stores. The reason, according to an article in the Wall Street Journal, was “to make more room for smaller, exclusive brands, especially those that are organic, or don’t contain genetically modified ingredients.”

Whole Foods basically said Chobani, a spectacularly successful brand, wasn’t actually so special after all.

Chobani responded by saying Whole Foods wasn’t very important, either. Chobani’s founder and CEO, Hamdi Ulukaya, declared “Of course I would love to be available everywhere, but it won’t hurt our business.”

He explained to the New York Times, “I come from a dairy farming part of Turkey and grew up with yogurt and eating this simple kind of food, and when I came here I couldn’t understand why in order to find good-tasting yogurt you have to go to some specialty store to find it. So the foundation of my business model and my philosophy is that we are going to make yogurt that is delicious, nutritious and accessible to everyone.”

In other words, Chobani is accusing Whole Foods of being expensive and elitist.

This is brutal.

Whole Foods says Chobani isn’t healthy or special. Chobani says Whole Foods is an irrelevant niche business for rich people.

So what is going on?

Behind this dispute is the fact that Chobani and Whole Foods are facing serious business issues. After years of spectacular growth, they are both struggling to defend.

Whole Foods is dealing with a host of competitors eager to portray the brand as expensive. Whole Foods is clearly concerned about this because it is now focusing much of its marketing budget on an economy message. For example, I received an email the other day from my local Whole Foods pointing out all the low prices. This is a questionable move and indicates that the executives at Whole Foods believe they are vulnerable.

Chobani is struggling with competition, too. The big yogurt brands ignored Chobani early on but now they are fighting back. Dannon, in particular, is defending aggressively and effectively.

The brands then collide.

Whole Foods doesn’t want to carry the standard Chobani flavors because it is very easy for people to compare prices. Whole Foods has three options. It can match Target and Costco on pricing, which destroys its margins, carry unique items that are not easy to compare on pricing or drop the brand entirely.

Chobani doesn’t want to invest money to produce unique items for Whole Foods, especially as it deals with the onslaught from Dannon.

Dannon will do whatever Whole Foods wants. The company is panicked about Chobani and eager to please. I suspect if Whole Foods wanted to buy yogurt in a container made from organic carrots Dannon would be happy to provide it.

The result is one of the nastiest competitive battles I’ve seen in a long time.

It will be fun to watch how this all unfolds over the next several months.


Leave a Reply

Archives

Conversation Across the Site

  • Stephen Calkins { Stunning turn-around to think that the once-iconic CocaCola is now a brand in serious trouble. Hard-hitting commentary that seems on the mark. } – Trouble at Coca-Cola
  • Thom Disch { Wow the most recognizable brand in the world is in trouble. I can see that. The cultural problems that will present for management will probably... } – Trouble at Coca-Cola
  • Sarah Kemple { Perhaps Coke should consider adopting Charity:Water as one of their community partnerships } – Trouble at Coca-Cola
  • emitahill { Troy Cracker Barrel has internet. I have brunch there with a friend 2-4 times/year coming and going from Hamburg. The display of merchandise is hilarious.... } – Brand of the Month: Cracker Barrel
  • Rod Taylor { It helps that they have a relatively large and high margin "country merchandise" section in the waiting area and that they get 14K visitors on... } – Brand of the Month: Cracker Barrel
  • Stephen Calkins { You were kind not to protest. For an argument that customer service is a key part of iPhone success, see story in today's New York... } – The High Cost of Poor Service
  • Read more Comments »

Collaborate with Tim

Tim helps companies around the world build great brands. To schedule a program or event click here. To learn more about Tim’s books, click here.