STRONGBRANDS    Professor Tim Calkins, Kellogg School of Management

The Coca-Cola Company has come out with a new advertising campaign. You can watch the ad here and read more about it here. My overall assessment? Things aren’t going well at Coke. The new campaign is clearly designed to improve perceptions of Coke. The ad features two employees, Jon and Willie. Jon is a hydrologist, and […]

This is a new addition to my blog. Every month I will highlight one notable brand, an example of branding best practices. Expect to see a wide range of brands over the coming year. If you have a nomination, send me an email at t-calkins@northwestern.edu   Perhaps the most important marketing lesson is this: you can’t […]

Strong businesses are built on great customer service. When people are happy, they come back and provide endorsements. They may even be willing to pay more when they can anticipate superior treatment. Poor customer service, on the other hand, does enormous damage; it can destroy a business. Customers don’t return, forcing a company to constantly attract new customers, an expensive and […]

A few thoughts while flying back from a quick trip across the pond. I spent a few days with my family in three wonderful and historic cities: Prague, Paris and Florence. Macron and the Power of Hope Things feel upbeat in Paris. We had dinner with several different French families, and all expressed excitement and […]

Last week Disney fired the voice of Kermit the Frog. Steve Whitmire had played the famous green frog for the past 27 years. As he said in an interview, “Playing Kermit is my life.” While details are a bit sketchy, it appears that Whitmire was a difficult employee. He refused to perform at certain events and […]

We are near the end of annual report season. If you own many individual stocks, by now you have received a flood of reports and proxy statements. Some people get excited about spring because of baseball and flowers; I look forward to reading about different companies. It is interesting to see how firms approach this annual […]

One of the benefits of being a professor at Kellogg is that you get to participate in  student events. Recently the Brew n Q club invited me to join them for a beer tasting. I shared some thoughts on branding in the beer industry to kick things off, then we sampled the beer. The event […]

Yesterday United Airlines forcibly removed a passenger from an overbooked flight and other passengers captured the incident on video. You can watch it here. A Huge Problem It is hard to overstate how bad this is for United. Let’s review what happened: – The airline boards too many people and won’t offer enough money to entice […]

This week the Kellogg School of Management officially opened the doors of its new global hub. The building is spectacular, with stunning views of Lake Michigan, a soaring atrium and state of the art rooms. I held my first classes in the facility on Monday morning. You can read more about it here. I was […]

Some brand combinations make a lot of sense. The Intel brand has long been a good fit with Dell; Cruise giant Carnival is a reasonable partner with the Houston Texans; Lufthansa works with German luxury luggage brand Rimowa. When I managed Bulls-Eye BBQ Sauce, we partnered with Burger King on a BBQ Burger. All of these pairings […]

This week politicians and lobbyists are debating the future of Obamacare. Republican lawmakers have proposed a revision that makes few people happy; Democrats are unanimously against it. Many Republicans don’t like it either. You can read more about it here. A few days ago I had the opportunity to talk with Professor Craig Garthwaite, my […]

Last week The New York Times launched a bold new marketing campaign featuring print ads, outdoor ads and television spots, including an ad that ran on the Oscar’s on Sunday. You can read more about it here. I have three thoughts about the new effort. It is about time. The Times last ran television ads […]