Apple and the Power of Differentiation
You can learn a lot about marketing strategy by studying Apple. Perhaps the most important point is this: be different. The folks at Apple clearly understand the power of differentiation. They are masters at both creating it and destroying it. Apple does a phenomenal job creating products and services that are unique and special. The […]
Buying a New Car: Observations and Learnings
A couple of weeks ago my wife and I bought a new car: a 2012 Honda CRV. The entire experience was remarkable, and it highlights the core marketing challenge we all face. Earlier this month we visited our local Honda dealer, Fletcher-Jones. We use Fletcher-Jones for service. We did a test drive on a new CRV and liked […]
Hilton Recovers
Last week I wrote a post about my stay at the Minneapolis Hilton and how the front desk team didn’t respond when I informed them that my visit was rather disappointing. I used it as an example of a missed opportunity in service recovery. Several hours after I put up my post, however, I heard from […]
Hilton’s Missed Opportunity
Service recovery is incredibly important, especially in a world with blogs, Facebook and Twitter. An unhappy customer can do a lot of damage. Sometimes there isn’t much you can do; the person is unsatisfied for one reason or another but you don’t find this out and so can’t address it. It is hard to deal […]
Groupon’s Problem
Groupon is gearing up for an IPO. My advice to the team planning the offering is quite simple: move quickly. Andrew Ross Sorkin has as an interesting article on Groupon in today’s New York Times. He notes that Groupon has a number of rather significant issues, including a fairly low cash balance and a working […]
A Risky Move by Netflix
Netflix today announced that it was splitting the company into two business units operating under two different brand names. The internet video streaming business will retain the Netflix name. The traditional DVD business will now be called Qwikster. You can read the email CEO Reed Hastings sent to current Netflix customers at the end of this post. This […]
The Chicago Tribune’s Premium-Edition Strategy
Today the Chicago Tribune announced that it would be introducing a premium edition of its home delivery newspaper. According to Crain’s, the Tribune will apparently now be available in two versions: the standard home delivery paper and a premium home delivery version with expanded content and features. The new version will be more expensive. You […]
Nokia Cuts Ovi
Today Nokia announced that it was dropping the Ovi brand, replacing it with Nokia. My opinion: the move makes sense but it doesn’t solve Nokia’s core branding challenge. Nokia created the Ovi brand for its software products and services. On the Ovi website you can find software for mapping, email, games and music. The concept […]
Why Green Products Don’t Sell
The New York Times has an interesting article on the front page this morning: “As Consumers Cut Spending, ‘Green’ Products Lose Allure.” The article notes that sales of a number of environmentally friendly products such as Clorox’s Green Works have fallen sharply. https://www.nytimes.com/2011/04/22/business/energy-environment/22green.html?_r=1&hp The article presents the results of a study done by Sanford C. […]
Flip: Time to Update the Slides
I am always looking for examples of great marketing to include in my different courses. For the past few years, one of my favorite examples in the area of new business strategy has been Flip. Flip is a wonderful example of a company changing the rules in an established category. When Flip entered the video […]
P&G’s Pringles Sale: Bad News for PepsiCo
Yesterday P&G announced that it was selling the Pringles brand to Diamond Foods. This is a good move for P&G and Diamond. It is bad news for PepsiCo. Pringles is a fascinating marketing story. Despite a very slow start, P&G supported Pringles for many years and eventually the brand caught on. P&G created great advertising […]
Starbucks and Seattle’s Best
This week Seattle’s Best coffee has been in the news; the brand is rolling out a new simplified packaging system. Seattle’s Best is adopting a new level system, featuring different coffee blends at different amounts of intensity. The move is all part of an effort to reinvigorate the Seattle’s Best brand and, perhaps more importantly, […]