Yesterday Starbucks announced that it was increasing prices. You can read an article about it here:
The announcement isn’t a surprise. The price of green Arabica coffee has risen dramatically this year; it is now close to a 13 year peak. With that sort of increase in cost, Starbucks had to do something to maintain profits.
What is a surprise is that Starbucks is being quite strategic about the price increase. Instead of taking a simple across the board increase, Starbucks will increase some prices while holding or even decreasing other prices.
This is very smart.
Starbucks knows that there isn’t one single customer and there isn’t one single buying occasion. The person who springs for a $5.00 vanilla skinny soy latte is looking at a very different value proposition than the person who opts for a tall cup of black coffee. The economics of the transition are different, too. Similarly, the person buying a bag of Starbucks coffee in the grocery store is looking at a completely different set of choices. There is only one Starbucks store, but there are all sort of nice brands of coffee in the grocery store.
By strategically managing pricing, Starbucks can increase prices where feasible, and hold prices where it must. In addition, by keeping some prices flat, Starbucks avoids the obvious PR risk: headlines proclaiming that Starbucks is increasing all its prices. This could have an impact on consumer perceptions around value.
Pricing is one of the most important levers for driving profits. Starbucks is very smart to approach it with thought and discipline.