Crisis Management

The Advertising Challenge

20 Mar , 2013  

On Monday I flew back to the U.S. from Germany. On the Lufthansa flight I watched a short video called “World’s Best Commercials, 2012.” It featured winners of the New York Festivals International Advertising Awards. Apparently 430 senior advertising executives cast 430,000 votes and selected the finest advertising spots in the world. My observation: heaven […]

Crisis Management

Uber, New Product Strategy and the Critical Moment

11 Mar , 2013  

Launching a new product isn’t easy. You have to come up with an idea, validate the concept, assemble a business model, develop a supply chain, create or break into a channel of distribution, begin production and get customers to notice you. The most important thing, however, is creating a positive trial experience. Trial is the […]

Brands in the News

Betting on the New York Times

4 Mar , 2013  

Struggling companies often do better when they focus on their core brand. There are good reasons to have many different brands. A broad portfolio lets you target different customers with unique brands. It also reduces risk; if one brand gets into trouble the other brands can help offset the declines. The problem is that managing a big brand […]