Crisis Management

The Value of the Twinkie Brand

19 Nov , 2012  

Frank Hurt, head of the second largest union at Hostess Brands, seems to have made a classic branding mistake, confusing brand awareness and brand value.

Mr. Hurt’s union, as you know, recently went on strike and continued even when company management said that doing so would force it to liquidate the company. On Friday, company leaders announced that they were shutting down 36 factories and firing 18,000 people.

According to today’s Wall Street Journal, Mr. Hurt is hopeful that someone will step in and restart the company.

Mr. Hurt seems to believe there so much value in the Twinkie and Ding Dong brands that the company will of course keep going. Kill off the Twinkie? Inconceivable!

 

 

The problem is that there is a big difference between a well-known brand and a brand that actually has value. Awareness has no value. Everyone knew Borders but that didn’t stop it from failing.  Everyone knew Circuit City, Blockbuster, Lehman Brothers and Northwest Airlines.

Everyone knows Mitt Romney but he didn’t win.

Brands have value when they create customer advantage, when people care about the benefits the brand provides, are willing to pay for them and see the brand as best at providing them.

Twinkies and Ding Dongs have awareness and some value but clearly not enough to support an expensive work force.

The Twinkie may not disappear; a buyer will probably purchase the brand and keep it alive in some fashion. But Mr. Hurt should realize that the brands at Hostess just don’t have a lot of value so someone isn’t likely to step in and restore the well-paying jobs that are now going away.


5 Responses

  1. Hi! This post could not be written any better!

    Reading through this post reminds me of
    my previous room mate! He always kept chatting about this.
    I will forward this post to him. Pretty sure he will have a good read.
    Thank you for sharing!

  2. Nora says:

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  3. Jeff Zach says:

    Excellent point.

  4. Kellogg Alum says:

    This will be fascinating to watch and will make an interesting case study. I can’t think of many companies just shutting down like this that had sales north of $2 B. Eastern Airlines comes to mind. Would love to hear from readers about others? Also, what is the equity erosion day by day? It can’t be helpful to the brand, but at what rate does erosion occur, assuming someone picks up the brands. What is the “half life”, six months? A year? Two months? A Hostess watcher would love to hear from Kellogg thinkers.

    • KSM '10 says:

      I’m not sure that shutting down can’t be good for the brand’s value. On the one side you have gotten an unprecedented amount of free publicity followed by a scarcity effect as product disappeared from shelves. In the long term brand equity will indeed begin to fade if Twinkies disappear both from stores and headlines but in the near term this could help a new buyer convert some of Twinkies’ brand awareness to brand value. After all, if it keeps working year after year for the McRib why not the Twinkie? Not to say that Hostess will ever regain the prior brand value which the union is hoping for, but it could become profitable on a much smaller scale.

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